LVL Privacy Policy

Last Updated 31 January 2021.

At LVL, we take your privacy very seriously and will take all measures to protect the personal information that you provide us. Any personal information received will be used only to register you as a LVL member and for future marketing purposes directly from LVL and our approved providers. We will not sell or redistribute your information to any third parties but we are not responsible for your personal information during your direct dealings with listed Partners on our App or website.

Please read our Privacy Policy carefully so that you are aware of how we collect your information and what is done with it once it is in our system. If for any reason you do not agree with any of the policies listed, it is up to you to cease using the Switch Plus App or website. By accessing or using our App or website, you are automatically agreeing to this privacy policy.

Children’s Privacy

Our app and sites are not intended for anyone under the age of 18, and we do not knowingly collect data relating to children. No one under age 13 may provide any personal information to or on our Sites without legal parental or guardian consent. If you believe we have collected any Personal Information from a child younger than 13 years of age, please notify us immediately at hello@teamlvl.com and we will do anything reasonably possible to remove that information from our systems.

Information We Collect

Account Information

Upon signing up to the LVL Wellbeing Site, you are required to create an account. For the purposes of this activity we collect the following details full name, location and email address.  

Device Information

In an effort to monitor our Site’s and website’s responsiveness and functionality, specific data regarding your smartphone or computer may be captured, including its make, model, version, mobile operator and location. Such information will only be used to improve our service offerings and provide you with an even better user experience.

We may collect this information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience on the Service, maintain a persistent session, passively collect demographic information, and monitor advertisements and other activities. Our Service may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage).

How We Use Your Information

The information that we collect through the Switch Plus Site or website is used only for our direct purposes. These purposes include;

o   Contacting you regarding your account

o   Sending you marketing-related offers on Switch Plus and our Partners

o   Providing you details on how to get the most out of your membership

o   Reaching out to you when you have made a query

o   Optimize your experience within the Site

o   Understand your preferences and patterns based on usage

How we capture information

There are certain instances in which we capture your information and these include the following; when you sign up to become a member, when you log in, when you play a video, when you register to a live session, when you fill out any query form via our Site and when you complete any survey requested by us. There may also be other ways in which we capture your information and the above list may not be limited.

Third-Party Information Collection

At LVL, we do our best to ensure that the data you provide us is not distributed to any third party. Any data that is shared via your social channels or any other platform that is linked to our Site, is at your own choice. It is clearly stated in our terms and conditions that Switch Plus Partners may collect your information as and when you are making transactions with them, but this is clearly to be permitted by you. The information shared will be of generic nature and will no way, shape or form identify you or disclose your personal information such as your name, your date of birth and furthermore any data which is directly linked to you.

If you want your personal data to be removed from, please notify us immediately at hello@teamlvl.com and we will do anything reasonably possible to remove that information from our systems.

Information Security

We take steps in an effort to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

Your Choices

If you do not want the Service to collect information through the use of cookies, your browser may allow you to be notified when you receive certain types of cookies and restrict or disable certain cookies. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please be aware that if you disable or reject cookies, some features may not work properly.

You can opt-out of receiving further promotional emails and text messages from us by following the unsubscribe instructions provided in the promotional email or text you receive or by contacting us directly at the email address listed below.

Access and Correction

If you have an account with Switch Plus then you may access and update certain Personal Information at any time by logging into your account on our Service. You may also at any time, request access to Personal Information that we hold about you by making a request to hello@teamlvl.com

We will endeavor to process any requests for access to Personal Information within a reasonable period of time. Where possible, we will provide you with access to that Personal Information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally, this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding. We may charge a nominal fee for supplying Personal Information where permitted under applicable laws.

We will otherwise try to ensure that all Personal Information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided.

If you discover or suspect that there is an error or information is missing, please forward your request for correction to hello@teamlvl.com

Changes to our Privacy Policy

From time to time this Privacy Policy will be updated to reflect the latest information. If you have any queries or doubts, please do not hesitate to contact us at hello@teamlvl.com